01 — Setup
Six steps from "just signed up" to running Tylliq on every till you're licensed for.
After you sign up, we send your business a license key that looks like LIC-XXXXXXXXXXXXXXXXXXXX. It's the credential that unlocks Tylliq for your business — treat it like a password and don't share it outside your team.
Download and open Tylliq POS on the computer, tablet, or terminal you'll check out customers on. When it asks for a license key, enter yours.
Tylliq checks your key against our system and unlocks itself for that specific device. You'll see a confirmation, and the till is ready to ring up sales.
Repeat steps 2–3 on each extra till. Every device you activate counts against your plan's device limit until it's deactivated — see license status for what happens if you reach it.
Once activated, Tylliq quietly checks in with our servers in the background to stay current. As long as the device connects to the internet occasionally, there's nothing more for you to do.
Getting a new device? Open My Devices in the app, deactivate the old one, then activate Tylliq on the new device. The freed-up slot is available immediately — no waiting, no contacting us.
02 — What your status means
Only our team can move a license between them — nothing here changes automatically except becoming Expired, and even that reverses itself the moment it's renewed.
Everything's working normally. Every device on this license can open and use Tylliq without interruption.
Temporarily paused — usually a billing or policy hold. Devices show a message and stop working until we lift it. Nothing is deleted, and it can be switched back on as soon as it's resolved.
Permanently withdrawn, normally after a serious or repeated issue. Devices stop working, and a new license would be needed to continue using Tylliq.
Your license's term has ended. Devices pause until it's renewed — the moment it is, your status flips back to Active and your tills pick up where they left off.
03 — Fair use
Four plain-language rules that keep your license healthy. None of them are designed to catch honest shops out.
Each license allows a fixed number of active devices. Try to activate one over the limit and Tylliq will tell you: "Your device limit has been reached." Deactivate an unused device to free a slot, or talk to us about a plan with more room.
Your key is literally what unlocks a device on your account — anyone who has it can activate a till against your license. Share it only within your business, and contact us right away if you think it's leaked; we can issue you a new one.
Some people try to cheat time-limited software by turning a device's clock backward. Tylliq notices this. It won't lock you out on the spot — but repeated or large clock rollbacks are flagged on your account for our team to review, and can lead to a manual suspension.
If a device tries to activate, or your account tries to list or manage devices, far more times than any real shop would in an hour, Tylliq briefly pauses that action as an anti-abuse measure. It resets on its own — just wait about an hour and try again.
04 — When something stops you
These are the exact messages Tylliq shows when it won't let a device through.
| Message you see | What it means | What to do |
|---|---|---|
| "Your device limit has been reached." | Every device slot on your plan is in use. | Deactivate an old or unused device, or ask us about a higher device limit. |
| "This license is suspended." | Your license has a hold on it, usually billing or policy related. | Message us on WhatsApp with your business name to get it resolved. |
| "This license is revoked." | Your license was withdrawn, typically after a serious issue. | Contact us to discuss reinstatement or a new license. |
| "This license is expired." | The license's term has run out. | Contact us to renew — every device reactivates automatically once it's renewed. |
| "This device has been deactivated." | This specific till was switched off, by you or by us. | Activate it again from the login screen, or contact us if you didn't do this yourself. |
| "Too many requests. Try again later." | An automatic pause after unusually many setup attempts in a short time. | Wait about an hour and try again — no need to contact us. |
05 — Talking to us
Tylliq doesn't have a self-service "appeal" button today — reinstating a suspended or revoked license is handled personally by our team, not automatically. Suspension never deletes your data: the moment your account is cleared, your license switches back to Active and every device you had picks up right where it left off.
Common reasons a license gets paused:
To get it resolved, message us on WhatsApp with your business name and the phone number your account is registered under.
06 — Plans
Every license references a plan: a device limit, a billing period, and the features it unlocks.
Tylliq is still in active development. Final pricing and device limits will be announced before public launch. WhatsApp us if you'd like early access: +263 77 868 6550
07 — Questions
If yours isn't here, WhatsApp us.
As many as your plan's device limit allows. Every device you activate counts against that limit until you deactivate it from My Devices.
Yes. Deactivate the old device, then activate Tylliq on the new one. The slot frees up immediately — there's no waiting period and no need to contact us.
Tylliq is built to keep working through short outages and re-syncs your license status automatically once the device is back online.
Billing issues, a breach of the terms you agreed to, or activity flagged for review — like repeated clock-tamper warnings. A person always reviews it before anything changes, and it's always reversible once resolved.
Yes — treat it like a password. It's the only thing needed to activate a device on your account. If you think it's been shared or leaked, contact us immediately and we'll issue you a new one.
Want early access?
Whether you want early access, have a question this handbook didn't answer, or want something like Tylliq built for your own business, we're one WhatsApp message away.
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